How Lexmark Printer handles business inquiry information.

This policy describes how Lexmark Printer may collect and use information submitted through this website. We focus on business-to-business requests, including printer fleet reviews, cartridge compatibility questions, paper supply programs, repair routing, and service discussions. The information you choose to provide helps us understand the request and respond with relevant next steps.

Information we collect

Forms may request your name, business email, phone number, company, country or region, request type, and project details. You may also describe printer models, cartridge numbers, paper formats, service locations, or operational issues. Please avoid submitting sensitive personal data, protected health information, confidential employee records, or internal documents unless a secure exchange process has been arranged separately.

How information is used

We use inquiry information to respond to your request, route it to the appropriate review path, prepare compatibility questions, support quotation discussions, and maintain a record of communication. Information may be shared with trusted service or supply partners only when necessary to evaluate availability, compatibility, logistics, or support options for the business request.

Retention and protection

Inquiry records may be retained for follow-up, service continuity, and procurement reference. We use reasonable administrative and technical measures to protect business information, but no website transmission is completely risk-free. If your organization requires a non-disclosure agreement or secure file transfer, mention that requirement in the initial message without attaching confidential files.

Partner coordination

Some requests require coordination with logistics, repair, recycling, or supply partners. In those cases, we limit shared information to what is needed to evaluate the business request, such as device model, region, product category, expected volume, or service need. We do not ask partners to use inquiry information for unrelated consumer marketing, and we expect them to handle business contact details with reasonable care.

Your choices

You may ask us to update contact details, stop non-essential follow-up, or review the business information associated with your inquiry. To do so, contact [email protected] with enough context for us to identify the request. This policy may change as our website and services evolve.